Overview
Help.center is an AI-powered platform that revolutionizes customer support by providing instant answers from a robust knowledge base. By automating responses to frequently asked questions, it significantly reduces support ticket volumes and improves response times. The AI Ask Widget embedded on your website allows customers to engage with a smart chatbot that delivers quick, accurate solutions. If the chatbot is unable to resolve an issue, it seamlessly directs the inquiry to a human agent via email support. Help.center also includes a shared inbox for efficient ticket management, ensuring your team can collaborate on customer inquiries. The platform continuously learns from your existing content, public articles, and private FAQs to enhance its knowledge base. This results in a self-improving system that boosts customer satisfaction while reducing support costs.
Features
1. Instant Support Across Multiple Channels:
AI Search in the Knowledge Base: Customers can quickly find answers as the AI provides instant responses alongside traditional search results, saving time and reducing frustration.
AI Ask Widget: This feature allows customers to engage with an AI chatbot directly on your website or dashboard, facilitating fast interactions. If the AI cannot provide an answer, it seamlessly directs users to email support.
Auto Reply Email: The AI can analyze incoming emails and generate appropriate responses based on its knowledge, ensuring timely communication.
2. Shared Inbox Functionality:
Help.center includes a shared inbox feature that allows support teams to manage customer tickets efficiently. This feature also enables tracking of interactions between the AI and customers, allowing agents via email support to step in when necessary.
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Looks awesome, https://github.com/openlit/openlit might be of help to you!
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Looks awesome, https://github.com/openlit/openlit might be of help to you!