Userplane
Resolve support issues without the back and forth
Userplane helps support teams request screen recordings that automatically capture logs, network requests, and session activity—so they can quickly understand and resolve support issues faster.
Learn more at userplane.io
For support, visit our Help Center or email us at [email protected]
Features
Request Screen Recordings from Customers: Eliminate unnecessary follow-ups. Send one-click recording links right from Intercom, Zendesk, Slack or more. Let customers show you exactly what they're seeing.
Capture Console Logs and Network Activity: Get the complete technical context upfront. Automatically collect network requests, browser logs, and device metadata to better triage customer issues.
Turn Support Tickets into Engineer-Ready Artifacts: Pass complete context to engineers. Logs, repro steps, and recordings — all in one link. No incomplete handoffs.
Keep Customer Data Private and Secure: Receive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers.
Enterprise-Grade Compliance, Built In: GDPR and CCPA compliance. Role-based access, custom retention policies, and SAML SSO — all included out of the box.
Use Cases
Why Support Teams Choose Userplane
- See What Customers Can't Explain - Triage hard-to-describe issues with visual context. Fewer follow ups means faster resolution.
- Uncover Root Cause, Not Just Symptoms - Stop guessing and triage issues with console logs and network activity.
- Resolve Support Tickets up to 60% Faster - See the issue clearly and trace it to the root cause.
Why Support Engineers Trust Userplane
- Repro-Ready on First Contact - Every ticket arrives with repro steps. No more chasing customers for details.
- Resolve Technically Dense Issues Faster - Go beyond surface-level descriptions and get the full technical context.
- Clean Handoffs Between Teams - Complete bug reports without chasing missing details.
Why Customer Success Teams Rely on Userplane
- Solve Hard-to-Describe Issues - Understand customer issues on first contact and make customers feel truly heard.
- Compliance You Can Stand Behind - Turn moments of friction into moments of trust.
- Deliver a fully native, first-party experience - Customize every detail — logos, headers, links.
Fazier Deal
Comments
I’ve spent years on customer calls trying to reproduce bugs. I’ve fronted Jira tickets that said things like: “User says it’s not working.” “Cannot reproduce.” “Waiting on more info.” You get on a call. You ask them to share their screen. Half the time they don’t remember the exact steps. You try to piece together what happened. Sometimes the environment is different. Sometimes it turns out to be a one-off edge case The hardest tickets were rarely the most technically complex. They were the ones where the customer had no idea what went wrong — and neither did you. I built to Userplane solve those exact issues. It lets you request screen recordings that captures console logs, network requests, and session data. So your team can get to the root cause faster. No back and forth with customers needed.
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Comments
I’ve spent years on customer calls trying to reproduce bugs. I’ve fronted Jira tickets that said things like: “User says it’s not working.” “Cannot reproduce.” “Waiting on more info.” You get on a call. You ask them to share their screen. Half the time they don’t remember the exact steps. You try to piece together what happened. Sometimes the environment is different. Sometimes it turns out to be a one-off edge case The hardest tickets were rarely the most technically complex. They were the ones where the customer had no idea what went wrong — and neither did you. I built to Userplane solve those exact issues. It lets you request screen recordings that captures console logs, network requests, and session data. So your team can get to the root cause faster. No back and forth with customers needed.
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