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TWT Chat

An all-channel customer service solution integrating custome

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Unlimited number of sessions

No matter how many customers there are, it can handle them stably, with no limit on sessions, no time restrictions, and no additional charges.


Internationalization capability

Supports bidirectional automatic translation, enabling barrier-free communication in multiple languages and facilitating cross-border services.


Knowledge base and AI Agent

Supports AI learning from documents and web pages, automatically identifies and matches information, and accurately answers users' questions.


Remote assistance

Supports remote screen sharing, voice and video calls, and real-time annotation to quickly solve users' problems.


Free switching between work orders and chats

Whether it's work order consultation or online chat, it can be easily handled on the same workbench.

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Features

Reduce costs

Quick replies to high-frequency questions, automatic workflow responses, etc., saving 42% of labor costs.


Improve efficiency

Multi-channel integration, two-way automatic translation, Copilot intelligent assistance, increasing customer service efficiency by 55%


Enhance quality

Automated NPS, satisfaction forms, SLA, multi-dimensional intelligent monitoring, increasing customer service satisfaction by 83%

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Comments

I hope to use a single tool to handle all scenarios of communication between me and clients, such as work order inquiries, online chats, remote problem-solving, marketing campaign notifications, internal document sharing, and so on. Therefore, TWT Chat was born. It integrates Slack, Intercom, TeamViewer, and Zoom, greatly improving your work efficiency.

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Comments

I hope to use a single tool to handle all scenarios of communication between me and clients, such as work order inquiries, online chats, remote problem-solving, marketing campaign notifications, internal document sharing, and so on. Therefore, TWT Chat was born. It integrates Slack, Intercom, TeamViewer, and Zoom, greatly improving your work efficiency.