Telvana is the AI agent platform for contact centers. Telvana agents answer inbound calls, run outbound call and SMS campaigns, and reply to texts and website chats. They work from your knowledge, connect to your systems, transfer calls to your team when a person is needed, and report on every call. Plans start at $399 a month, based on call volume, plus a one-time setup fee.
Features
- Inbound voice agents for your main line, overflow, after hours or a phone-menu option, in English and Spanish
- Outbound call and SMS campaigns within the hours you set, or calls placed from your own systems through the API
- Works with the phone system you already run: no new carrier, no SIP project, no migration
- Transfers callers to your team under rules you set
- Every call recorded and transcribed, with summaries, outcome tags and analytics
- A separate workspace for each team or client program, plus an API, webhooks and an MCP server
Use Cases
- Hold-queue relief: offer the AI when wait times climb
- After hours and overflow: cover nights, weekends and spikes
- Tier-1 support: status checks, account questions and FAQs
- Scheduling: book, confirm, reschedule and cancel
- Confirmations and reminders by phone or text
- Outbound campaigns: lead follow-up and list calling
Comments
Telvana looks like an interesting AI agent platform for streamlining customer service workflows, though at starting plans around $399/mo, it really targets https://www.mnunemployment.com.co teams looking to scale down human support overhead rather than micro-businesses.
Working with the phone system teams already run — no SIP project, no carrier migration — is a genuinely smart wedge; telephony integration is where most voice AI pilots die. 226k+ calls handled is a solid proof point. I'd love to know how the hold-queue relief use case works in practice: what does the caller actually hear when the AI offers itself during long wait times, and do you test different opt-in phrasings? Also curious whether the MCP server lets teams push call outcomes into their own CRM in real time.
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Comments
Telvana looks like an interesting AI agent platform for streamlining customer service workflows, though at starting plans around $399/mo, it really targets https://www.mnunemployment.com.co teams looking to scale down human support overhead rather than micro-businesses.
Working with the phone system teams already run — no SIP project, no carrier migration — is a genuinely smart wedge; telephony integration is where most voice AI pilots die. 226k+ calls handled is a solid proof point. I'd love to know how the hold-queue relief use case works in practice: what does the caller actually hear when the AI offers itself during long wait times, and do you test different opt-in phrasings? Also curious whether the MCP server lets teams push call outcomes into their own CRM in real time.
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