SimpleVox
AI-Powered Calls for Real-World Pros.
SimpleVox is a cloud-based telephony platform designed to help small businesses manage customer calls without added staff or hardware. You get a dedicated local or transferred number, customizable call-routing rules (by time, team, or project), and basic interactive voice menus. When calls go unanswered, SimpleVox records voicemails, transcribes them automatically, and captures caller details and any action items. All recordings, transcripts, and call metadata are organized and searchable where you can search, filter, and export data and action items. You can also set up automated SMS alerts for missed calls and adjust business-hours rules as needed. Whether you run a boutique shop, a consulting practice, or a home-based firm, SimpleVox centralizes your voice communications in a browser or mobile app—so you stay responsive without juggling physical phone lines.
Features
- Local & Ported Numbers Instantly assign a new local number or port your existing line without extra hardware.
- AI-Powered Transcription & Summaries Automatically transcribe voicemails and calls, and extract key details (names, job requests, action items).
- Configurable Call Routing & IVR Set up time-based rules, ring groups, and basic menu options to direct callers where they need to go.
- Voicemail Recording & SMS Alerts Record unanswered calls, send automated SMS notifications, and ensure no message slips through.
- Centralized Web & Mobile Dashboard Search, filter, and export call history and transcripts from any browser or mobile device.
- Automated Follow-Up Task Management Capture and log follow-up tasks directly from call data, streamlining your response workflow.
Use Cases
- Customer Support Route incoming calls to the right team member, record and transcribe any voicemails, and track follow-up tasks so no ticket slips through the cracks.
- Appointment-Driven Practices For salons, clinics or consultants, automatically handle off-hours calls, send SMS reminders for missed bookings, and keep a searchable log of requests.
- Field Service Coordination Plumbers, electricians or landscapers can use local numbers on job sites, have calls ring a mobile team-group, and get real-time call summaries back at HQ.
- Real Estate & Property Management Assign numbers to listings, capture every showing inquiry by transcription, and instantly share lead details with agents via email or SMS.
- E-Commerce & Online Retail Provide a branded support line, transcribe order questions, and integrate key customer details into your CRM without manual data entry.
- Event & Venue Booking Let callers choose basic IVR options (e.g., “Press 1 for availability”), then log and transcribe messages so your team can respond with precise quotes.
- Professional Services Lawyers, accountants and architects can centralize client calls, review transcripts for important requirements, and export records for billing or compliance.
- After-Hours Lead Capture Any business that can’t staff 24/7 still captures leads, missed-call summaries and automated SMS follow-up keep prospects engaged until you’re back online.
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