Overview
Traditional surveys are failing modern businesses. They're clunky, obtrusive, and yield dismally low response rates.
Refiner is a web & mobile in-product survey platform to power customer-first decisions.
You can customize every aspect of your surveys, target specific events or traits, see trends in real-time on the dashboard, and integrate with tools like Segment, HubSpot, and Amplitude.
Features
🎯 Perfect timing, perfect targeting
- Launch surveys exactly when users are most engaged
- Advanced segmentation ensures you're asking the right people
- Trigger surveys based on customer journey touchpoints
🎨 Surveys that feel native to your experience
- Comprehensive design settings for complete visual matching
- 12+ question types for every feedback scenario
- Mobile-optimized for seamless experiences across devices
⚡ From feedback to action in minutes
- Real-time dashboard shows satisfaction trends as they emerge
- Automated follow-ups for detractors and promoters
- Direct integrations with tools like Segment, HubSpot, and Amplitude
🤝 Built for modern teams
- Set up in under 10 minutes with no technical skills needed
- Templates for NPS, CSAT, and other common surveys
- Close the feedback loop with automated workflows
- Expert support included at no extra cost
Use cases
Customer satisfaction
- NPS (Net Promoter Score) surveys
- CSAT (Customer Satisfaction) surveys
- CES (Customer Effort Score) surveys
Product
- Product-market fit surveys
- Feature satisfaction surveys
- Beta testing feedback
- Product usage patterns
- Feature request prioritization
- User experience (UX) surveys
- Product adoption surveys
- Churn surveys
- New feature feedback
User research
- User persona development
- Jobs-to-be-done surveys
- User behavior analysis
- Competitor comparison
- Pain point identification
- User preferences
Marketing
- Content preference surveys
- Price sensitivity analysis
- Marketing attribution surveys
Comments
Refiner is a powerful customer feedback and survey tool designed to help SaaS and digital businesses gather highly targeted user insights.
Makers
Comments
Hey, Moritz here 👋 While working on a previous venture, I started to need to profile users of a SaaS application and generate customer insight that could help them grow their business. But I found no tools to make it easy. Most survey tools at the time were clunky, ugly, and slow. Nothing adapted to modern startups. So I made my own. Refiner now has big name customers in SaaS, fintech, online marketplaces, and mobile.
Refiner is a powerful customer feedback and survey tool designed to help SaaS and digital businesses gather highly targeted user insights.
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Hey, Moritz here 👋 While working on a previous venture, I started to need to profile users of a SaaS application and generate customer insight that could help them grow their business. But I found no tools to make it easy. Most survey tools at the time were clunky, ugly, and slow. Nothing adapted to modern startups. So I made my own. Refiner now has big name customers in SaaS, fintech, online marketplaces, and mobile.