Next9

- Incident Annotation: Easily tag noisy PagerDuty incidents, add resolution notes, and track follow-up actions to maintain clear communication across shifts.

- Intelligent Alerts & Resolutions: Automatically surface similar alerts and historical resolutions to help engineers triage incidents faster and reduce time to resolution.

- Streamlined Handoffs: Eliminate manual handoff reports with a shift-by-shift on-call summary that streamlines handover conversations, organizing incidents by severity, annotations, or status.

 - Actionable Insights: Gain data-driven insights into your on-call processes, such as metrics on noisy incidents, outdated runbooks, and follow-up tasks, to make informed improvements.

- Slack Integration: Seamlessly integrate with Slack to allow engineers to annotate incidents, take actions, and sync updates in real-time with the Next9.ai dashboard.

The on-call process is critical for quickly resolving incidents, but many teams still rely on outdated manual handoff reports. This method is time-consuming, error-prone, and often leads to missed details or confusion. So why are we still using them?

Here’s why manual handoff reports aren’t the best approach:

- Time-Consuming: Writing these reports takes precious time, and engineers risk missing important details or making errors.

- Lost Context: Without clear communication, essential information can get lost during the shift handoff, resulting in slower resolutions and unnecessary delays.

- Fragmented Information: Reports are often scattered across different systems, making it harder to get the full picture of an incident.

Next9 provides an integrated shift summaries in your monitoring too. Here’s how this modern approach can streamline your handoffs:

- Centralized, Real-Time Information – Everything you need in one place, reducing the risk of missed updates.

- Streamlined Conversations – No more “Did we try this?” or “What happened with that incident?” Focus on actionable next steps.

- Annotation-Driven Insights – Detailed notes from previous shifts help ensure continuity and clearer context.

- Automatic Categorization – Incidents are automatically categorized by severity, making it easy to prioritize.

- Smoother Handover – Engineers can dive right into the most urgent issues, without wasting time deciphering reports.