IT TICKETING

🎫 Ticket Management: Easily create, assign, and track customer tickets to ensure timely resolution. View ticket statuses at a glance and prioritise tasks based on urgency and importance

👥 Customer and Contacts Management: Maintain a detailed database of your customers and their contacts. Store essential information, track interaction history, and keep all your customer

details organized in one place

📋 Task Management: Assign tasks to team members, set deadlines, and monitor progress. Integrate tasks with customer tickets to ensure all aspects of customer queries are addressed promptly

📊 Customisable Views: Choose from various views such as Kanban boards, lists, and calendars to visualise your workflow in a way that suits your team’s needs

🤝 Seamless Collaboration: Share the template with your team to collaborate in real-time. Keep everyone on the same page with synchronised updates and notifications

📈 Analytics and Reporting: Gain insights into your support process with built-in analytics. Monitor key performance metrics to continuously improve your customer service

You can efficiently manage the entire ticketing process, ensuring that all tickets are tracked, resources are allocated effectively, and communication is maintained with requestors. This leads to a more organized and productive IT department.