HelpStack
AI shared inbox for email, chat and social support
HelpStack is a shared inbox for small teams doing customer support across too many channels. Email, website chat, WhatsApp, Instagram DMs and Facebook Messenger arrive in one place instead of five.
For every conversation the AI drafts a reply and an agent approves or edits it in one click before it is sent. It is not an autonomous bot by default, because fully autonomous support breaks in exactly the cases that matter most.
Auto-translation across more than 40 languages means customers write in their language and agents read in theirs. Hosted in the European Union, GDPR compliant. Free plan with no credit card, paid plans from 29 EUR a month.
Built by a two person team in Ljubljana, inside a working photo business that was selling in four countries and four languages and losing hours a day to five separate inboxes.
Features
- One inbox for email, website chat, WhatsApp, Instagram DMs and Facebook Messenger
- The AI drafts every reply and an agent approves or edits it in one click before it goes out
- Auto-translation across 40+ languages, in both directions
- Threading, assignment, search, statuses and internal notes for handovers
- Shopify and WooCommerce: the AI answers order and delivery questions from live order and tracking data, not a static FAQ
- Knowledge base built by crawling your own site, with generated FAQs
- Hosted in the EU, GDPR compliant, AES-256 encryption at rest
- API reference and OpenAPI import for building custom agent tools
- Free plan with no credit card, then 29 EUR and 79 EUR a month, yearly billing saves 20 percent
Use Cases
- A team of two to ten answering support in four places at once and losing track of who already replied
- An online store on Shopify or WooCommerce where most of the queue is some version of where is my order
- Selling across several countries and needing to answer each customer in their own language without hiring for it
- Teams that want the speed of AI but will not let an unreviewed reply reach a customer
- European companies that need customer conversations to stay hosted in the EU
Comments
We built this for our own business first. We were selling photos in four countries and four languages, and support was landing in email, Instagram, Facebook, WhatsApp and the website chat. Five places, every day. The part that actually hurt was not the volume, it was not knowing whether someone had already answered. HelpStack puts all of it in one inbox and drafts a reply for every conversation, but it does not send it. An agent approves or edits it in one click. That default is deliberate. Fully autonomous support works right up until the one case where being wrong is expensive, and that is the case customers remember. It is hosted in the EU and GDPR compliant, which started as a requirement for us and turned out to be the first thing a lot of European buyers ask about. Free plan, no credit card. Happy to answer anything, and we are genuinely interested in what breaks for you.
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Comments
We built this for our own business first. We were selling photos in four countries and four languages, and support was landing in email, Instagram, Facebook, WhatsApp and the website chat. Five places, every day. The part that actually hurt was not the volume, it was not knowing whether someone had already answered. HelpStack puts all of it in one inbox and drafts a reply for every conversation, but it does not send it. An agent approves or edits it in one click. That default is deliberate. Fully autonomous support works right up until the one case where being wrong is expensive, and that is the case customers remember. It is hosted in the EU and GDPR compliant, which started as a requirement for us and turned out to be the first thing a lot of European buyers ask about. Free plan, no credit card. Happy to answer anything, and we are genuinely interested in what breaks for you.
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