Helploom
Unlimited customer support software that just works
Helploom gives you unlimited customer support with unlimited chats, unlimited teammates, and a built-in help center for a flat monthly price. You get a live chat widget, a shared inbox, and a simple knowledge base you can publish quickly. You can also add an AI support agent that answers questions using the knowledge base and hands off to you when needed.
Features
- Live chat widget: embed via tiny copy-paste script; adds chat to any website in minutes.
- Shared inbox: unlimited teammates can collaborate, view and manage conversations centrally.
- Email follow-up & lead capture: if a visitor abandons chat, Helploom can follow up by email; optionally ask for name/email upfront to collect leads.
- Help Center / Knowledge Base: create articles with rich-text editor (images, video embeds), organize them into collections, customize design/branding, and let users self-serve.
- Searchable documentation: built-in search across help articles to help customers find answers fast.
- AI-powered support agent: draws answers from your knowledge base or website, responds 24/7, supports 50+ languages, and hands off to a human when unable to answer.
- Flat & transparent pricing: Free tier available (limited threads), base paid plan gives unlimited threads & users; no per-agent or per-conversation charges.
- Simple setup: no heavy configuration or developer work needed; copy-paste embed + optional identify API for logged-in users.
Use Cases
- Startups and SaaS tools needing affordable but reliable customer support.
- Teams that want a single shared inbox for customer messages without per-agent billing.
- Companies wanting to let users self-serve via documentation / FAQs to cut down on support load.
- Businesses that want 24/7 support coverage without hiring full-time support agents via AI-powered chat.
- Websites / products that need lead generation: chat widget + lead capture turns anonymous visitors into contacts.
- Early-stage products or side-projects where budget and setup time must remain minimal but support quality matters.
Comments
Built this because most support tools are either overpriced or bloated. I wanted something simple that gives founders unlimited chats, unlimited teammates, and an easy help center without pushing them into expensive tiers. Setup takes a couple of minutes and everything runs in the browser. You can also plug in an optional AI agent that replies using your own knowledge base.
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Comments
Built this because most support tools are either overpriced or bloated. I wanted something simple that gives founders unlimited chats, unlimited teammates, and an easy help center without pushing them into expensive tiers. Setup takes a couple of minutes and everything runs in the browser. You can also plug in an optional AI agent that replies using your own knowledge base.
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