Feedback Synthesiser
Turn customer feedback into a decision, not a report.
The Feedback Synthesiser takes raw customer feedback from any source - support tickets, surveys, reviews, emails - and returns a prioritised, actionable analysis in under 30 seconds.
It identifies themes, ranks them by frequency and business impact, and gives you a specific recommendation for each one - not just what the data says, but what to do about it.
Upload a CSV with context columns like MRR or plan tier and it'll also surface segment-level patterns.
Free to use with a Claude account.
Features
- Upload a CSV or paste feedback directly
- Auto-detects feedback and context columns (MRR, plan tier, account age)
- Prioritised theme cards with problem, evidence, and recommendation
- Sentiment split analysis
- Segment signals - patterns by customer tier, tenure, or revenue
- Standalone segment insights section
- Copy output as markdown
- Session history - last 3 analyses saved
Use Cases
- Making sense of a backlog of support tickets
- Turning survey responses into a prioritised action list
- Understanding why customers are churning by segment
- Preparing for a product planning session with real customer signal
- Replacing hours of manual feedback tagging and sorting
- Getting a "what should I fix first" answer from raw NPS responses
Comments
Built this out of frustration with feedback tools that tell you what the data says but never what to do about it. As a solo founder you don't have time to read through clusters and figure out the next step yourself - you need the decision, not the summary. This is early stage and I'm genuinely trying to understand if the output format works for real workflows. If you try it, I'd love to know: does the recommendation feel specific enough to act on, and is the Claude account requirement a dealbreaker for your setup?
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Comments
Built this out of frustration with feedback tools that tell you what the data says but never what to do about it. As a solo founder you don't have time to read through clusters and figure out the next step yourself - you need the decision, not the summary. This is early stage and I'm genuinely trying to understand if the output format works for real workflows. If you try it, I'd love to know: does the recommendation feel specific enough to act on, and is the Claude account requirement a dealbreaker for your setup?
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