ChurnNote
Turn SaaS churn into feedback and win-backs.
ChurnNote helps SaaS founders understand what happens after customers cancel.
When someone cancels through Stripe or Lemon Squeezy, ChurnNote sends a short plain-text email asking why they left.
If the customer replies, ChurnNote groups the reason into patterns like pricing, missing feature, bad experience, switched tool, not using it, or failed payment.
From there, founders can decide what to do next: fix the issue, recover failed payments, or schedule a win-back follow-up when there is a real reason for the customer to come back.
ChurnNote is built for indie SaaS and small SaaS founders who want a simple way to turn cancellations into feedback, recovery, and win-back opportunities.
Features
- Stripe cancellation tracking
- Lemon Squeezy cancellation tracking
- Plain-text cancellation emails
- Reply collection
- Churn reason grouping
- Sub-reasons
- Customer timeline
- Win-back queue
- Scheduled follow-up emails
- Automatic win-back follow-ups for some churn reasons
- Failed payment recovery sequence
- Follow-up drafts for review
- Flat $12/mo pricing
Use Cases
- Learn why customers cancel instead of guessing from churn dashboards.
- Collect honest cancellation feedback through plain-text emails.
- Group churn reasons into patterns like pricing, missing feature, bad experience, or switched tool.
- Recover failed payments with automated recovery emails.
- Follow up with cancelled customers when a missing feature ships, pricing changes, or onboarding improves.
- Build a simple retention loop for indie SaaS or small SaaS products.
Comments
I built ChurnNote because most SaaS founders know when a customer cancels, but not what to do next. At first, I just wanted a simple way to ask cancelled customers why they left without forcing them into a survey or form. So the product is built around a simple loop: Ask why they left. Understand the real reason. Recover failed payments or schedule win-back follow-ups when there is a real reason to come back. It connects to Stripe and Lemon Squeezy, sends plain-text cancellation emails, groups replies into churn reasons, runs failed payment recovery, and helps queue follow-ups for the right customers later. I’m building it for indie SaaS and small SaaS founders who want something simple, clear, and affordable instead of a heavy enterprise retention platform. Would love feedback from other founders.
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Comments
I built ChurnNote because most SaaS founders know when a customer cancels, but not what to do next. At first, I just wanted a simple way to ask cancelled customers why they left without forcing them into a survey or form. So the product is built around a simple loop: Ask why they left. Understand the real reason. Recover failed payments or schedule win-back follow-ups when there is a real reason to come back. It connects to Stripe and Lemon Squeezy, sends plain-text cancellation emails, groups replies into churn reasons, runs failed payment recovery, and helps queue follow-ups for the right customers later. I’m building it for indie SaaS and small SaaS founders who want something simple, clear, and affordable instead of a heavy enterprise retention platform. Would love feedback from other founders.
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