Cevanos
AI customer service agents that resolve, with guardrails
Cevanos is an AI customer service platform for teams that want AI agents to actually resolve requests, not just answer questions. Agents look up orders, issue refunds, update bookings and change account details inside the tools you already use, while built-in governance keeps every action inside your rules.
One agent works across website chat, email, WhatsApp, Instagram, Messenger and voice. It connects to help desks like Zendesk, Freshdesk, Intercom and Zoho Desk, commerce platforms like Shopify, WooCommerce and BigCommerce, Stripe for payments and HubSpot for CRM.
The difference is control. Set policies the AI cannot override, send sensitive actions such as large refunds to an approval queue, and review a full audit trail of every decision. When a case needs a person, the agent hands off with full context so customers never repeat themselves.
Start free with 50 resolution credits, then grow on Hobby, Standard, Pro or Enterprise plans.
Features
- Autonomous resolution of refunds, order lookups, bookings and account updates
- Policy guardrails the AI cannot override
- Approval queue for refunds and other sensitive actions
- Full audit trail and live monitoring of every AI action
- Omnichannel: web chat, email, WhatsApp, Instagram, Messenger and voice
- Integrations with Zendesk, Freshdesk, Intercom, Shopify, WooCommerce, Stripe and HubSpot
- Human handoff with full conversation context
Use Cases
- E-commerce stores automating order status, returns and refunds
- SaaS companies resolving billing and account questions around the clock
- Service businesses handling bookings and rescheduling on WhatsApp and chat
- Support leaders cutting ticket volume without losing control of the AI
- Teams that need approvals and an audit trail before AI takes action
Comments
Hi Fazier! I'm Amol, founder of Cevanos. Most AI support tools are good at answering questions, but customers usually reach out because they need something done: a refund, an order change, a booking moved. We built Cevanos so AI agents can actually resolve those requests inside the tools a team already uses, across website chat, email, WhatsApp, Instagram, Messenger and voice. The part we care about most is control. You set policies the AI cannot override, sensitive actions like large refunds go to an approval queue, and every action is logged in an audit trail. When a case needs a person, the agent hands off with full context. You can start free with 50 resolution credits. I'd love your feedback, especially if you run support for an online store or a SaaS product: what would you need to see before letting an AI agent take real actions for your customers?
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Comments
Hi Fazier! I'm Amol, founder of Cevanos. Most AI support tools are good at answering questions, but customers usually reach out because they need something done: a refund, an order change, a booking moved. We built Cevanos so AI agents can actually resolve those requests inside the tools a team already uses, across website chat, email, WhatsApp, Instagram, Messenger and voice. The part we care about most is control. You set policies the AI cannot override, sensitive actions like large refunds go to an approval queue, and every action is logged in an audit trail. When a case needs a person, the agent hands off with full context. You can start free with 50 resolution credits. I'd love your feedback, especially if you run support for an online store or a SaaS product: what would you need to see before letting an AI agent take real actions for your customers?
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