Breezaro
AI customer support with a person one tap away
Breezaro combines AI answers from your business content with live human takeover. Support customers across your website, WhatsApp, Instagram and Messenger, then use Breezaro Companion to stay involved away from your desk. Built for small businesses and available with a 30-day free trial. Features vary by plan.
Features
- AI trained on your business content: Answer customer questions using your website, uploaded documents and product catalog.
- Omnichannel customer support: Connect your website chat, WhatsApp, Instagram DMs and Messenger to the same AI assistant.
- Unified conversation inbox: Manage conversations from connected channels in one place without switching between apps.
- Live human takeover: Pause the AI and reply personally whenever a customer needs human assistance.
- Mobile app for iOS and Android: Receive notifications and take over conversations from your phone with Breezaro Companion.
- Proactive messaging: Start website conversations automatically based on page context, time on site and configurable rules.
- Custom API actions: Connect your systems for order status lookups, appointment availability checks and customer-confirmed bookings in the website widget.
- Customizable chat widget: Match your brand with custom colors, avatars, welcome messages and widget appearance.
- Team collaboration: Invite teammates and manage access with owner, editor and operator roles.
- Webhooks and automation: Send conversation and action events to your systems or automation workflows.
Feature availability and usage limits vary by plan.
Use Cases
- E-commerce customer support: Help shoppers understand product specifications, shipping options and return policies using your store’s content.
- Automated FAQ support: Answer recurring questions about opening hours, services, pricing and business policies so your team can focus on requests that need personal attention.
- Order status inquiries: Let customers check their order status through configured API actions connected to your order management system.
- Appointment scheduling: Connect your booking system to check availability and let customers confirm appointments directly in your website chat.
- Social media and WhatsApp support: Answer customer questions on WhatsApp, Instagram DMs and Messenger using the same business knowledge as your website assistant.
- Personal assistance for complex requests: Take over from the AI when a customer needs clarification, reassurance or a decision from someone on your team.
- Customer support on the go: Let business owners and team members receive notifications and reply to customers from the Breezaro Companion app for iOS and Android.
- Proactive help for website visitors: Start relevant conversations on selected pages to help visitors understand your products or services before they leave.
Feature availability varies by plan. Order lookups and appointment scheduling require a configured integration with your systems.
Comments
Hi everyone, I’m Martin, one of the makers behind Breezaro. I started building it because the chatbot tools I was looking at felt too expensive for a small business. I wanted something practical: answers based on our own content, with the option to jump into the chat and help a customer myself. That’s still the idea behind Breezaro. The AI handles everyday questions across your website, WhatsApp, Instagram and Messenger. When a conversation needs a person, you can take over from the dashboard or our mobile app. The human part matters to me. I don’t want someone asking for help to get stuck talking to a bot when a quick reply from the owner would solve the problem. I’d love to hear from other small business owners: what would you feel comfortable letting AI handle, and where would you still want to step in yourself? Thanks for taking a look. I’m happy to answer questions about the product or how we’re building it.
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Comments
Hi everyone, I’m Martin, one of the makers behind Breezaro. I started building it because the chatbot tools I was looking at felt too expensive for a small business. I wanted something practical: answers based on our own content, with the option to jump into the chat and help a customer myself. That’s still the idea behind Breezaro. The AI handles everyday questions across your website, WhatsApp, Instagram and Messenger. When a conversation needs a person, you can take over from the dashboard or our mobile app. The human part matters to me. I don’t want someone asking for help to get stuck talking to a bot when a quick reply from the owner would solve the problem. I’d love to hear from other small business owners: what would you feel comfortable letting AI handle, and where would you still want to step in yourself? Thanks for taking a look. I’m happy to answer questions about the product or how we’re building it.
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