Auxx.ai is an open-source AI customer support CRM. It handles your inbox end-to-end: drafting replies, pulling order and customer context, routing tickets, and learning from how your team responds. Connect Gmail or Outlook, plug in your store, helpdesk, or backend, and ship faster, more accurate support without growing the team.
Built for ecommerce, SaaS, and any business that lives in their support inbox.
Features
- AI-drafted replies trained on your past tickets and brand voice
- Gmail and Outlook integration: works with your existing inbox
- Pulls live customer, order, and account context from your backend
- Smart routing, tagging, and prioritization
- Knowledge base + custom instructions the AI actually follows
- Multi-channel: email, chat, and social in one inbox
- Workflows and automations for repetitive tasks
- Team collaboration: assignments, internal notes, mentions
- Open-source and self-hostable
- Integrates with Shopify, plus any backend via API
Use Cases
- Ecommerce brands handling order, shipping, and return questions
- SaaS teams answering account, billing, and technical support
- Agencies managing support across multiple client inboxes
- Small teams that need to scale support without hiring
- Founders running support themselves who want their time back
- Companies replacing Gorgias, Zendesk, Front, or Intercom
- Privacy-conscious teams that need to self-host their support stack
- Any business drowning in repetitive email questions
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Comments
I built a CRM for my dad’s business. He was drowning in support messages (dealing with returns, product questions, sales, etc) and didn’t have a good way to organize and attack them often forgetting to respond them. We tried attio, freshworks, n8n for some automations. I liked n8n a lot but I didn’t want to leave to another app to view messages and customer info. Tried to build bridges via Google Sheets and Airtable and then went deep down the rabbit hole and tried building my own solution. So about a year ago I started building the ai CRM part-time and after many complete rewrites, I’m finally happy with the results. So what is it? I like to think of it as an Attio meets n8n. Check out Auxx.ai.
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Comments
I built a CRM for my dad’s business. He was drowning in support messages (dealing with returns, product questions, sales, etc) and didn’t have a good way to organize and attack them often forgetting to respond them. We tried attio, freshworks, n8n for some automations. I liked n8n a lot but I didn’t want to leave to another app to view messages and customer info. Tried to build bridges via Google Sheets and Airtable and then went deep down the rabbit hole and tried building my own solution. So about a year ago I started building the ai CRM part-time and after many complete rewrites, I’m finally happy with the results. So what is it? I like to think of it as an Attio meets n8n. Check out Auxx.ai.
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