Asterias

Hi Fazier community 👋 I'm Maxence, a solo founder from France (near Lyon). Walking around my neighborhood, I kept noticing the same thing: great local shops and restaurants with dozens of lovely Google reviews… and almost no replies. Not because owners don't care, but because they're busy running their business, and writing thoughtful replies (sometimes in English, German or Italian for tourists) takes time they don't have. So I built Asterias. It drafts a reply to every new review in your own tone and in the reviewer's language, and sends it to you on WhatsApp or Telegram. You approve it with one tap and it goes live on Google. Positive reviews can be handled automatically, and negative ones are never published without you. It's live in 5 languages, with a 7-day free trial. I'd love your honest feedback: • Would you trust an AI to draft your review replies? • What would make you try it (or stop you)? Happy to answer every question below 🙏

The rules by rating are what would make me trust this: 4-5 stars can go out on their own, 3 waits, 1-2 never without you. Does a 4-star that still mentions a problem ("great food, but we waited 40 minutes") get held for approval too? Those feel like the replies that need a person most.

The rule-based approval flow (auto-publish for 4-5★, manual approval for 3★, never for 1-2★) is a thoughtful touch for small businesses. How does it learn the owner's tone in the first place — from past replies on the Google profile, or from a short onboarding questionnaire?

appreciate your work and research

The rating-based rules are a smart touch, especially never publishing 1-2 star replies without owner approval. How does Asterias handle reviews that mention a specific issue, like a refund or an allergy, so the drafted reply doesn't promise something the owner hasn't confirmed?

Hello Fazier! 👋 I’m Maxence, an indie maker based near Lyon, France. Every time I visited favorite local cafés and boutiques in town, the pattern was clear: glowing customer reviews on Google with zero owner responses. Store owners genuinely appreciate their customers, but when you're managing daily floor operations, finding the bandwidth to craft personalized replies—especially across multiple languages for international visitors—simply drops to the bottom of the list. That’s why I created Asterias. The tool generates personalized reply drafts matching your brand’s voice in the customer's native language, then pushes them straight to your WhatsApp or Telegram. Review and publish with a single tap. You can put standard positive feedback on autopilot, while sensitive or critical reviews will always wait for your manual green light. Currently supporting 5 languages, and you can test it out with a 7-day free trial. I’d really appreciate your thoughts: Would you feel comfortable letting AI draft customer review responses? What feature would convince you to use it, and what’s the biggest blocker? Excited to hear your feedback and chat in the comments! 🙌

Replying to Google reviews in one tap from WhatsApp is a very practical fit for busy local business owners who never open a dashboard. I'd like to know how it keeps the tone of each reply matched to the star rating and the reviewer's complaint.

The rating-based rules are a smart touch, especially never publishing 1-2 star replies without owner approval.

Replying in the reviewer's language is the part I'd value most. Tourists rarely get an answer they can read. When the owner approves a draft in WhatsApp, can they edit a line before it's published, or is it only approve or reject? Sometimes one sentence needs a personal touch, like the name of the waiter who served them.

The rating-based rules are the smartest part of this — letting 4-5 star replies go out automatically while never publishing 1-2 star responses without owner approval is exactly the kind of guardrail that builds trust. Replying in the reviewer's own language is a killer feature for restaurants and hotels with tourists. Is there a limit on how many review locations the €14/month plan covers, or does multi-location start at the €49 tier?

The rating-based rules are a smart touch, especially never publishing 1-2 star replies without approval. When the reviewer writes in a language outside the five supported ones, does it fall back to English or flag it for manual review?

Answering reviews from WhatsApp is a smart choice, because most owners won’t open another dashboard. Does it draft the reply in the language of the review, or in the business’s language? That matters a lot for businesses with tourists or international customers.

A smart and practical solution for local businesses! Love how it makes managing Google reviews quick and effortless.

I like that 1-2★ reviews never publish without approval. How does it decide the 'reviewer's language' reply when a review is in a language outside the five you list, and can I edit a draft before approving in WhatsApp?

The rating-based approval rules are the design decision I respect most here — auto-publishing only 4-5 star replies while 1-2 star replies never go out without the owner is exactly the right trust boundary for a tool that speaks for a business. Approving from WhatsApp instead of yet another dashboard also fits how small owners actually work. I am curious how well the drafts keep a business's own voice over time, especially for multi-location owners who need consistent but not identical replies across shops. Congrats on the launch!

nice it makes it easy for a business owner

The manual approval for lower-rated reviews is a useful safeguard. Could the approval screen also flag names, phone numbers or order details in a draft before it is published? That would help businesses avoid repeating private customer information in a public reply.

The WhatsApp approval flow is the part that would actually fit a busy owner, since it avoids adding another dashboard to check. Pairing that with replies in the reviewer's language makes sense for restaurants and hotels that get visitors from other countries. The multi-location option also looks useful: keeping the same tone across several shops is hard, so I would be curious how the weekly reports surface which locations are falling behind on replies.

Drafting Google review replies in the reviewer's language and approving them with one tap from WhatsApp is a smart fit for busy local shop owners. I like that 1-2★ reviews are never published without the owner's approval.

The per-rating rules are a smart touch, especially keeping 1-2 star reviews behind your approval while 4-5 star ones go out automatically. Do you plan to let owners add custom rules, like holding any review that mentions a keyword such as "refund" or "allergy" regardless of the star rating?

This looks really solid. I'm curious about the technical stack behind it—did you build this natively or use a web wrapper? Also, how does it handle performance on older machines? Nice work!

Approving a drafted reply in one tap from WhatsApp is a smart way to fit into a busy owner's day. I especially like the rating rules where 1-2 star reviews are never published without approval.

The WhatsApp-first approach is what makes Asterias interesting. Review management is one of those important business tasks that often gets neglected simply because it requires consistent attention. Making replies personalized, multilingual, and easy to approve within a messaging app removes a lot of that friction. I particularly like the rating-based approval rules, which balance automation with human oversight where it matters most. A practical solution to a very everyday problem for local businesses.