Auvious

About

Auvious brings face-to-face help to customer service. Auvious lets contact centers launch AI-enhanced video calls and secure co-browsing right inside platforms like Genesys, NICE, and Talkdesk, as well as Salesforce, no downloads or complicated setup for the customer. With one click, an agent can turn a chat or phone call into a live video session, see the customer's screen, and solve problems in real time. The platform is built for the moments that matter most: complex, high-value conversations where a real human face makes all the difference. Features include WebRTC-based video and audio, co-browse, screen-share, an AR pointer, scheduling, white-label customization, recording and playback, AI-powered background removal, real-time subtitles, and multi-participant calls. AI tools like Vision give agents instant insights from what the customer shows on camera, cutting resolution times and reducing frustrating back-and-forth. Security and reliability come standard, with encrypted calls, minimal bandwidth needs, and GDPR, HIPAA, and ISO27001 compliance. Backed by an experienced engineering team in Cyprus and Greece with over a decade in telecom, Auvious helps businesses across industries build trust, boost loyalty, and deliver customer support that feels personal.